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Plan a one-stop shop
ONLY
when ready!
11. Don’t set up a new agency
12. Don’t relocate staff
13. Simplify the documentation
14. Use a single number
15. Establish one point of contact
16. Handle information electronically, e-filing
18. Specify a computer system
19. Establish M&E
20. Set clear targets
21. Train the staff
22. Educate the public
23. Plan the launch